For questions regarding smart meters and the EyeOnWater app, please click below to view the information on the District Operator, Municipal District Services, website.
To register your account online or to pay your bill, click here
For billing, service requests and other inquiries use the following:
General Customer Service Number: (281) 290-6500
Customer/Billing Inquiries Email: email@example.com
For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:00 a.m. to 5:00 p. m., with the exception of holidays.
Our payment hours are:
406 W. Grand Pkwy S, Ste 260
Katy, TX 77494
Monday through Friday from 8:00 a.m. to 5:00 p.m.
For after-hour emergencies, please contact our dispatch team at 281-290-6500
|$ 0.50||Rate per 1,000 gallons metered for usage between 1 gallons and 20,000 gallons|
|$ 1.50||Rate per 1,000 gallons metered for usage between 20,001 gallons and 50,000 gallons|
|$ 2.50||Rate per 1,000 gallons metered for usage above 50,001 gallons|
|$ 10.00||Base Rate for Service|
Chapter 182 of the Texas Utilities Code as amended in 2021 by House Bill 872 provides that a government-operated utility may not disclose personal information (customer's address, telephone number, and social security number) in a customer's account, or any information related to the volume or units of utility usage or amounts billed or collected for such utility usage, unless the customer elects to allow such information disclosed.
The Utilities Code requires the District to provide notice of the customer's right to allow disclosure of his or her information. Therefore, if you wish to allow disclosure of your personal information, please contact the District Operator, Municipal District Services, L.L.C, via telephone at 281-290-6500 or via email at firstname.lastname@example.org so they can provide you a disclosure form for you to complete and return.
NOTE: The District is allowed to disclose information in a customer's account record to federal, state, or local government officials; to District employees, officials and operations personnel; to consumer reporting agencies; to a contractor or subcontractor approved by and providing services to the District, the state, a political subdivision of the state, or the United States; or to any other provider of utility services.